Pool Sense
678-428-7763 Request a site assessment

Who we serve

Hotel and resort pool service

Open every day of the year, used by guests who will never come back if the pool is closed, and inspected on the same code as every other commercial pool. We run hotel pools and spas as a year-round operation, not a summer one.

Rooftop lap pool at a high-rise building with a glass wall and the Atlanta skyline in the distance

A closed pool is a review

A hotel pool that is closed for a day costs more than the repair. Guests notice, and they say so online. The operational goal is simple: the pool and spa are open, in range, and warm every day of the year, and when something does fail it is fixed before the next check-in.

Real-time monitoring is what makes that possible. The controller at the pool reads pH, ORP, filter pressure, and water temperature continuously and doses to setpoint. If the heater drops out at 2 am, the temperature trend shows it, and the pool moves to the top of the attention board before the front desk gets a complaint. We know first.

Spas are their own problem

A hotel spa is a few hundred gallons at 102 degrees, used by dozens of people a day. Chemistry moves in minutes, not days. Georgia code treats a spa as its own body of water with its own limits. We test it separately on every visit, dose it separately, and watch its ORP continuously. When the load calls for it, we drain and refill on a schedule rather than fight the water.

Rooftop and indoor pools

Rooftop pools in Buckhead and Midtown have long plumbing runs, exposed equipment, and small volumes that heat and cool quickly. Indoor pools have air-quality concerns: combined chlorine, the chloramine smell guests complain about, builds fast without shocking and ventilation. Both get a visit plan built for the pool, not a template.

What engineering and the GM get

A visit history with photos. Written quotes for repairs, approvable online. A log book at the pool for the inspector. A guest-facing page, in plain language, that says the water is in range. And a monthly summary the GM can read in a minute.

Rooftop spa at a high-rise building with a life ring and reach pole mounted on the wall and the skyline beyond
A rooftop spa with the skyline behind it. A few hundred gallons at 102 degrees, tested and treated separately from the pool.

What a visit looks like

  1. Arrive at the agreed time, check in with engineering or the front desk, and pull up the live readings.
  2. Deck and spa walk: drain covers, rails, life ring, signage, emergency shut-off, gate, and furniture.
  3. Skim, brush, vacuum the pool; brush and clean the spa; empty all baskets.
  4. Filter pressure check and backwash when the pressure calls for it; heater and pump inspection.
  5. SpinTouch test on the pool and separately on the spa. Adjust from the readings and log every chemical.
  6. Check feed levels, photograph the water and the equipment room, record the visit, and note anything for engineering.

Questions boards and managers ask us

Can you service a hotel pool year-round?
Yes, and we recommend it for any heated or indoor pool. The visit cadence changes with the season; the real-time monitoring does not.
How quickly do you respond to a problem?
Problems usually show up in the data before a guest sees them, and we act on them the same day. For a pool under contract, there is an emergency line for the things that do not wait.
How do you handle the spa?
As its own body of water: separate testing, separate dosing, separate record. Small hot spas are drained and refilled on a schedule set by use rather than treated indefinitely.
What about indoor pool air quality?
Combined chlorine is what guests smell. We keep it under the code limit with routine shocking and by keeping free chlorine in range, and we log it. Ventilation is the building's job; we will tell you when it is the problem.
Do you work with our engineering staff?
Yes. Engineering is usually the day-to-day contact, and the live dashboard is available to them so they can see what we see.
What does an inspection look like at a hotel?
Year-round pools are inspected at least twice a year, plus complaint visits. The inspector checks chemistry, the daily log, the trained-operator certificate, and safety equipment. The log book at the pool is current because it prints from the visit record.
What is billed separately?
Repairs, replacement equipment, and extraordinary cleanup are quoted in writing and approved before work begins. Routine service, testing, chemicals, monitoring, and reporting are in the contract.

Get in touch

Request a site assessment

Tell us about the property and we will schedule a walkthrough: equipment review, a SpinTouch chemistry baseline, and a candid read on what the current program is missing.

Free, no obligation. We respond within one business day. By submitting you agree to be contacted about your inquiry.

Call Request assessment