Pool Sense
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Who we serve

Apartment and multifamily pool service

High bather load, high turnover, one property manager with forty other things to do. We keep the pool open, the water in range, and the manager informed without the manager having to ask.

Kidney-shaped pool at a brick apartment community with lounge chairs along the far edge and trees overhead

The hardest pools to keep in range

An apartment pool works harder than almost any other. It is open long hours, used by people who do not know each other, and rarely has a lifeguard or an attendant. On a hot weekend the bather load can exceed what the pool was designed for, and the sanitizer demand climbs with it. A pool that tested fine on Friday morning can be out of range by Saturday night.

That is exactly the case for real-time monitoring. The PoolCop controller reads pH and ORP continuously and feeds chlorine and acid to setpoint as the load changes. PoolSense Intelligence projects free chlorine forward from the last lab test and moves the pool up the attention board when it is trending out. We see it and act before a resident posts a photo.

What the property manager gets

A fixed schedule that shows up. A visit record with photos, so a leasing office can answer "when was the pool last serviced" without calling anyone. Written quotes for repairs, approvable from an email. And a guest page the leasing office can share with residents that says the water is in range, which cuts the maintenance requests that are really just questions.

Rooftop and amenity-deck pools

Newer mid-rise communities in Smyrna, Sandy Springs, and Atlanta put the pool on a deck three floors up. Those pools tend to be small in volume and heavy in load, which means chemistry moves fast. They also have plumbing runs and equipment rooms that are harder to reach. We service them the same way, with the controller doing the between-visit work and the technician arriving with the readings already in hand.

Kidney-shaped pool at a brick apartment community with lounge chairs along the far edge and trees overhead
A brick-community pool with the lounge chairs full on a summer afternoon. Bather load like this is why between-visit dosing matters.

What a visit looks like

  1. Arrive on schedule, check in with the leasing office if required, and pull up the live readings.
  2. Deck walk: drain covers, ladders, life ring, rope, gate, signage, and furniture.
  3. Skim, brush, vacuum, and empty baskets. Note any damage or vandalism with a photo.
  4. Filter pressure check against the pool's baseline; backwash when it calls for it.
  5. SpinTouch test and chemistry adjustment from the reading. Log chemicals added.
  6. Check feed levels and equipment, photograph the pad, record the visit, and flag anything for the manager.

Questions boards and managers ask us

How often should an apartment pool be serviced?
Two to three visits a week in season for most communities, more for very large or very busy pools. The controller holds chemistry between visits; the visits handle cleaning, testing, and the things a controller cannot do.
What happens when a resident reports cloudy water?
Cloudy water almost always shows up in the data before it shows up in the water. If it did not, we treat the report as urgent: a technician tests the water the same day, adjusts, and documents. We would rather make the trip than have the pool closed by the inspector.
Can you handle multiple properties for one management company?
Yes. Several of our accounts are portfolios. Each pool has its own record and score; the manager can see them side by side.
Do you deal with the health department for us?
Yes. The records are kept automatically and the log book at the pool is printed from them. Inspectors can call us directly.
What about the spa or kiddie pool?
Each is a separate body of water under Georgia code and gets its own testing, treatment, and record. Spas in particular need attention: small volume, high temperature, and heavy use make the chemistry move fast.
What is included versus billed separately?
Routine service, testing, chemicals, monitoring, and reporting are in the contract. Repairs, replacement equipment, and cleanup after vandalism, a storm, or a fecal incident are quoted and approved before work begins.
Do you offer year-round service for heated pools?
Yes. Heated and indoor pools need year-round chemistry and monitoring. The visit cadence drops in winter, the monitoring does not.

Get in touch

Request a site assessment

Tell us about the property and we will schedule a walkthrough: equipment review, a SpinTouch chemistry baseline, and a candid read on what the current program is missing.

Free, no obligation. We respond within one business day. By submitting you agree to be contacted about your inquiry.

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